Shipping Policy

Shipping Policy and Delivery Times

At Hamacas Artesanales, we value dedication and detail. Our hammocks aren't mass-produced goods; they're works of art woven by skilled hands, and they take time and passion.

1. Making Process (Weaving)

• Start of the process: Once your payment is confirmed and received, our artisans begin the custom weaving process.
• Production times: Because each product is 100% handmade, weaving takes between 1 and 15 business days, depending on the complexity of the selected design.
• Custom designs or special sizes: the estimated time for handweaving on the loom will be up to 30 calendar days (about one calendar month). This timeframe is an estimate based on the manual process and the workshop's schedule, and it is added to the shipping time coordinated with the national carrier.
• Notification: We'll let you know as soon as your hammock is finished and ready to ship.

2. Domestic Shipping (Colombia)

For deliveries within Colombia, we work with the country's most reliable carriers:

• Shipping management: Orders are shipped through third-party carriers such as Interrapidisimo and Servientrega.
• Estimated times: Once the product is handed over to the carrier, shipping usually takes 1 to 3 business days to major cities.
• Tracking: You'll receive a tracking number so you can follow your order in real time on the carrier's website.

3. International Shipping

• Destinations: We ship worldwide to bring Colombian tradition anywhere in the world.
• Times and costs: International transit times vary by destination country (usually between 5 and 12 business days after dispatch). Import costs and duties, if any, are the buyer's responsibility.

4. Responsibility and Shipping Issues

• Third-party handling: Although shipping services are provided by outside companies, at Hamacas Artesanales we commit to following up on your shipment to make sure it reaches your hands.
• Delays: We are not responsible for delays caused by factors beyond our control (weather, transportation strikes or the carrier's logistical problems), but we'll always be ready to help you resolve any issue.