Refund and Returns Policy

1. Refund and Returns Policy

Satisfaction Commitment and Premium Warranty

At our store, we take pride in the quality, design and cultural value of each of our products. Every piece is made using ancestral techniques and rigorous standards to exceed your expectations. If you need to request an exchange or return, here are our rules under Colombia's e-commerce regulations:

Conditions for Exchanges and Returns (Right of Withdrawal)

• Request deadline: You must notify us of your intention to exchange or return within no more than 24 hours of receiving the product at your delivery address.

• Product condition: To be eligible, the hammock must be in perfect, optimal condition: it cannot have been washed, used, installed or treated with chemical or cleaning processes.

• Absolute exceptions (Custom Products): In accordance with Article 47 (item 4) of Ley 1480 de 2011 (Colombian Consumer Protection Statute), the right of withdrawal and satisfaction exchanges do not apply to goods made to the consumer's specifications or clearly personalized. Therefore, under no circumstances can a monogrammed, special-size or custom hammock be exchanged or returned. Products showing signs of mistreatment by the customer are also excluded.

Refund or Exchange Process

1. Request: Write to us through our official channels (email or customer service WhatsApp), attaching detailed photos of the product's condition.

2. Evaluation: Once we receive the physical piece at our facilities, our team will verify that it meets the optimal-condition requirements described above.

3. Resolution: If the return is approved, you can choose an exchange for a product of equal value or one of greater value (paying the difference). If there's a remaining balance in your favor, we'll issue store credit for the online store.

Warranty Against Manufacturing Defects

All our hammocks come with a 30 calendar day warranty against manufacturing defects, such as loose weaving or a faulty ring. The warranty doesn't cover misuse, cuts or stains from improper washing. To make a warranty claim, write to us through our official channels and attach photos of the defect.

Shipping and Return Policies

Transportation, freight and logistics costs resulting from a return or satisfaction exchange are not covered by our brand, so the customer must pay for shipping both ways. The brand will only cover these costs if a genuine manufacturing defect is confirmed before use.